RAM Corporate Headquarters
9440 Viscount Blvd
Suite 200
El Paso, Texas 79925
- Corporate Overview
- Engineering Support
- Training Support
- Information Enterprise Support
- Logistics and Sustainment Support
- Network Support
- Software Development Support
- Telecommunications Support
- Test and Evaluation Support
- Base Operations Support
- Aviation and System Safety Support
- Contact Us
Information Enterprise Support
During the past 10 years, RAM has installed, set up, operated,
maintained, provided security for, and trained users on virtually every type
of IT hardware and software in use by DoD customers. In that time,
successive new technologies have rapidly overtaken installed equipment, and
RAM has in every instance kept pace with the advances and facilitated their
introduction into our customers' Information Enterprise.
Research and Analysis of New/Upgraded
Products
RAM analyzes customer requirements, performs necessary research, and
provides alternative Enterprise solutions based on industry standards and
proven methods. RAM has researched and recommended communications, network
and computer equipment, and software solutions for our customers.
Hardware/Software Acquisition
When directed by the customer, RAM purchases hardware and/or software to
support approved upgrades to systems and/or the network enterprise. We
install, integrate, and subsequently maintain the new hardware and software.
RAM provides the customer cost estimates and potential equipment vendors for
the upgrades and places the order for competitive bids. RAM evaluates the
quotes received for price and availability and makes recommendations to the
customer for purchase.
System Configuration, Testing, and
Installation
RAM receives and inventories hardware, software, and operating systems;
tests and validates new software applications and operating systems; and
distributes and installs software releases and updates. RAM assists
customers with software customization and ensures that all systems and
networks meet DoD, Agency, and local security requirements.
Hardware and Software Maintenance and
Update
RAM supports our customers' current and future
configurations of hardware and software, including network topology upgrades
and expansion, operating system/application upgrades, and Enterprise design
changes. RAM uses dedicated technical resources to obtain and evaluate the
data necessary to reproduce, analyze, and ultimately resolve the customer's
problems. RAM maintains spares as authorized by the customer and establishes
working relationships with vendors, enabling rapid replacement of faulty
parts.
Configuration Management
RAM tailors Configuration Management
(CM) services to the customer's specific operation. We use Department of
Defense, Department of the Army, and Military Standards to tailor services
in the areas of configuration identification, configuration change control,
configuration status accounting, audits and project support. RAM develops
detailed policies, processes and procedures to implement the CM Plan, and
gathers metrics and generates tailored reports in response to the customer's
requirements.
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