Corporate Overview - Network Support

Network Support

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RAM Corporate Headquarters
9440 Viscount Blvd
Suite 200
El Paso, Texas 79925

www.ramincorp.com

Network Engineering and Implementation
RAM provides engineering expertise to analyze system design and interoperability and provides recommendations for optimization of the network security posture. RAM employs sound network engineering and analysis practices to ensure end-to-end solutions that address cabling and infrastructure support, power requirements, hardware and software compatibility, and optimization of network devices.

RAM has designed and implemented network infrastructures and upgrades for several DoD customers. This support includes installation of cable, installation of switches and routers, installation and configuration of a wide variety of interfaces, and installation of various items of firmware and administrative software.

Network Operations
RAM provides comprehensive end-to-end technical support of classified and unclassified networks. We provide core network operations services using state-of-the-art network management and administration techniques. RAM manages internet protocol (IP) address space for network devices including servers, printers, switches, network management devices, workstations, video teleconference (VTC), and other IP-based equipment. RAM provides real time diagnostics and performance monitoring of the network and carefully monitors network throughput to locate problems and target upgrades. We use network analysis utilities for protocol analysis and network troubleshooting, and implement patches and security fixes across the network. We maintain a repository of reported problems and support procedures to facilitate accurate and timely restoration of network operations.

Network Security
RAM is fully competent in the processes for implementing DITSCAP for the accreditation of secure and non-secure military networks. We recommend, install, upgrade, configure and maintain network firewalls, network security tools, intrusion detection systems, authentication systems, and encryption schemes. RAM administers military networks at all levels of security through TOP SECRET/SCI. RAM currently serves as the technical advisor to the Security Division, U.S. Southern Command (USSOUTHCOM) for issues relating to network security within the command.

System/Server Administration
RAM works in partnership with the customer to smoothly integrate the administration of a wide variety of systems, including multiple email systems, database servers, and network management systems. We develop and integrate procedures to cover the entire range of administration support issues including systems monitoring, security management, software upgrades and expansions, and data backup and recovery.

Help Desk Operations
RAM provides help desk support at Level I, II, or III, as required. On several of our prime contracts, our help desk operation spans all levels of support and is available on a 24/7 basis. All trouble calls routed through the help desk are recorded in an automated tracking tool and aggressively managed until the trouble is resolved.

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