RAM Corporate Headquarters
9440 Viscount Blvd
Suite 200
El Paso, Texas 79925
- Corporate Overview
- Engineering Support
- Training Support
- Information Enterprise Support
- Logistics and Sustainment Support
- Network Support
- Software Development Support
- Telecommunications Support
- Test and Evaluation Support
- Base Operations Support
- Aviation and System Safety Support
- Contact Us
Cable Plant
RAM provides telecommunication
infrastructure support to our customers, as requested. In the course of this
support, we perform cable plant planning, installations, integration,
retrofit, testing, certification, and maintenance to include twisted pair
(cat3, cat5, cat6, etc.), as well as single mode, multi-mode and custom
fiber applications. RAM performs all installations according to accepted
industry standards established by the American National Standards Institute
(ANSI), Telecommunications Industry Association (TIA), and Electronic
Industries Alliance (EIA).
RAM implements and maintains cable plant databases that contain extensive information used to reduce troubleshooting time. In a recent upgrade of communication closets and cable trays, within the first year the database approach reduced by 40 percent, the down time from the time the customer opens a ticket until the time service has been restored. RAM uses a work order system for tracking all work performed, allowing us to provide performance metrics and create an audit trail for fine-tuning support requirements and manning. By tracking work performed and work performance, along with customer satisfaction survey inputs, RAM ensures optimal performance for responding to priority work orders.
Telecommunications Switch
Support
RAM has established a high quality
of telecommunication services and troubleshooting of problems associated
with routing and switching systems and infrastructure including Nortel and
Cisco. We provide overall telephone service program management, assistance
in needs assessments, perform site surveys of prospective new locations or
moves, and develop cost estimates for projects.
RAM provides full support for analog and digital telephone circuits and systems including basic analog and digital lines, 911 circuits, and dry cable pairs for alarm circuits. We also provide support for secure devices like STU III and STE telephones that are used for secure communications.
Video Teleconference
Systems
RAM
provides support for the design, expansion, configuration, and operation of
portable and fixed secure and non-secure video teleconference (VTC) systems
interconnecting remote sites with their higher headquarters and for
implementing Distance Learning programs. For many of our customers, RAM
performs all coordination, scheduling, set-up and tear down, and operation
of the system. We schedule and perform preventive maintenance and
troubleshooting, and manage the server software configuration settings,
implement approved baseline changes, and perform VTC server backups.
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